Terms and Conditions
Terms for using the SRV HOME CARE website and services
Website Usage
This website is provided by SRV HOME CARE for informational and booking purposes. By using this website, you agree to these terms. The information on this website is for general informational purposes and may be updated without notice.
Service Request Terms
When you submit a service request through our website, call, WhatsApp or email, you provide information about your appliance and the issue you are experiencing. Our team will review your request and contact you to schedule a technician visit. We aim to provide same-day visit availability but cannot guarantee specific appointment times.
Technician Visit Scope
Our technicians visit your location to inspect, diagnose and repair your appliance. The scope of work is determined after inspection. We provide clear cost estimates before commencing any repair work. Additional charges may apply for spare parts, materials or extended service hours.
Inspection Limitations
Our technicians will diagnose the issue based on visual inspection and standard testing. Some issues may require specialised equipment or parts that are not immediately available. In such cases, we will inform you of the situation and provide available options.
Repair Limitations
Not all appliance issues can be repaired. If an appliance is beyond economical repair, our technician will inform you before any work begins. We do not guarantee repair outcomes, as the condition of appliances varies based on age, usage and damage extent.
Spare Part Charges
Service charges cover inspection, labour and minor adjustments. Spare parts are quoted separately and discussed before any replacement work begins. You will be informed of spare part costs before approving any additional work.
Customer Responsibilities
Customers are expected to provide clear access to the appliance, describe the issue accurately and ensure the appliance is accessible for inspection. Customers should ensure that power and water supply are available at the location when required for testing.
Rescheduling and Cancellation
You can reschedule or cancel your booking by contacting us at least a few hours before the scheduled visit. Cancellations made close to the visit time may incur a fee. Please contact us as early as possible for any changes.
Third-Party Product Names
Product and company names mentioned by customers or in descriptions remain the property of their respective owners. SRV HOME CARE is an independent service provider and does not claim to be an authorised service centre for any brand unless expressly stated.
Limitation of Liability
SRV HOME CARE provides repair services with reasonable care and skill. We are not liable for any indirect, incidental or consequential damages arising from the use of our services. Our liability is limited to the service charge paid for the specific repair work performed.
Contact Information
If you have questions about these terms, please contact us at info@srvhomecare.services or call +91 63821 29702.
Last updated: 2026